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2023 Terms and Conditions – Head to Tail Veterinary Physiotherapy


Veterinary Referral

  • Under the Veterinary Surgeons Act 1966 / Veterinary Exemptions order 2015, Veterinary Physiotherapists are required to work under veterinary consent, and so require veterinary referral prior to assessment and treatment. This allows for continuous discussion between owner, vet and physio, all in the best interests of the animal. 

  • Therefore, I must have a signed referral form (available on my website) from your registered veterinary surgeon prior to my visit to your animal. I am able to do this on your behalf if you are self-referring, but please note the vet may wish to see your animal before referring for physio if they have not seen them recently.

  • Head to Tail Veterinary Physiotherapy may refer an animal back to the veterinary surgeon for further investigation if deemed necessary at any stage.


  • Head to Tail accepts cash, BACS, or card.

  • Payments via BACS are expected no later than 7 days post-appointment.

  • Clients will receive a receipt of their payments once paid.



  • Cancellations must be made at least 24 hours prior to the appointment time to avoid charges. Please note that as a self-employed person a late cancellation will result in loss of earnings for me as I will be unable to put another client in your place at short notice.

  • A charge of 50% of the physiotherapy appointment may be incurred if a cancellation is made less than 24 hours prior to the appointment. Exceptions apply.

  • If your animal has a contagious disease, or has been in contact with an animal that does (or yard outbreak etc) you must reschedule your appointment; no charges will be incurred in this situation.

  • If your animal suddenly appears unwell, or their condition suddenly deteriorates, you must visit the vet immediately, and reschedule the physiotherapy appointment.

Privacy policy

  • All client details are bound within the client confidentiality law of the Veterinary Surgeon’s Act 1966.

Right to refuse

  • Head to Tail reserves the right to refuse physiotherapy treatment for your animal if the animal is considered a danger to the physiotherapist, or if it is deemed to be inappropriate or unsafe (such as undiagnosed issues, infectious or contagious diseases, or other health or behavioural concerns) for animal, owner or therapist.


  • If you are claiming for your physiotherapy sessions, you will need to pay Head to Tail up front, then the claim can be sent off, and your insurance company will reimburse your bank account (as the policy holder). It may be in your interest to wait for a few physiotherapy sessions first before claiming if there is an excess payment to be made.

Prior to the session

  • Please ensure your animal is dry and clean for the session to enable me to carry out a thorough assessment and effective treatment.


  • Please note I utilise Pulsed Electromagnetic Field Therapy and LASER Therapy for the majority of my treatments.

  • If you are pregnant or have a pacemaker please notify me as you will need to stay 2 metres away from the PEMFT device or leave the room for health and safety reasons.


By confirming your physiotherapy appointment you are agreeing you have read, understand and agree to the above.



Website Information
Every effort is made to update the information contained on this website. However, Head to Tail Veterinary Physiotherapy makes no representations or warranties as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website and shall not be bound in any manner by any information contained on the website. Head to Tail Veterinary Physiotherapy reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. Information is offered for information purposes only. 

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